PRIVACY POLICY
Privacy Policy
Effective Date: November 2025
At Grills & Gravy, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website (grillsngravyvn.net) and our Android app. By using our website or app, you consent to the practices described in this policy. We may update this policy periodically; continued use after updates indicates acceptance of changes.
Who We Are
Our website address is: hilltopcurry@gmail.com
Information We Collect
1. Information You Voluntarily Submit
We may collect personal information that you provide when registering or placing orders on the app, such as:
Full name
Email address
Phone number
Delivery address
We do not offer login or registration through Facebook, Google, or any other third-party services. Users register directly in the app using their details.
2. Automatically-Collected Information
We automatically collect certain information about your device and usage, including:
IP address, operating system, browser type (for website access)
Pages viewed, dates and times of access
Actions taken on the website, such as links clicked
3. Location Information
When an order is placed, the app may request access to your device location to ensure accurate delivery to the correct address. This information is only used to fulfill your order.
How We Use Your Information
We use your information to:
Process and deliver food orders
Confirm orders via phone
Ensure delivery to the correct address using location access
Communicate order status and updates
Provide customer support
Improve our restaurant services
Comply with legal requirements
Note: We do not collect payment information. All orders are Cash on Delivery (COD), and payment is collected directly by the delivery rider.
Data Storage and Security
Your personal data is securely stored using Firebase services (Firestore and Authentication). We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. All sensitive data is encrypted during transmission.
Third-Party Sharing
We do not sell, trade, or rent your personal information. Data may only be shared with:
Delivery riders – Name, phone, address, and location info for order delivery
Legal authorities – Only when required by law
Your Data Rights
You have the right to:
Access your personal data stored in our system
Update or correct inaccurate information
Delete your account and associated data
Export your data upon request
Account Deletion
Users have full control over their account and personal data. To delete your account:
Open the app and log in
Go to Profile
Select Delete Account
Confirm your request
After deletion:
Profile information, orders, addresses, and saved data will be permanently removed
The account will no longer be accessible
Personally identifiable information will not be retained
This action is irreversible
Data Retention: We do not retain data after account deletion unless required by law, in which case data is kept only for the legally required duration and securely deleted afterward.
Contact Us
If you have questions about this Privacy Policy or your data, or experience issues deleting your account, contact us at:
Phone: +84 968 607 864
Website: grillsngravyvn.net
Important Notice
By using the Grills & Gravy app or website, you consent to our Privacy Policy. Continued use after updates indicates acceptance of changes.
Account Deletion
Users have full control over their account and personal data. To delete your account:
Open the app and log in
Go to Profile
Select Delete Account
Confirm your request
After deletion:
Profile information, orders, addresses, and saved data will be permanently removed
The account will no longer be accessible
Personally identifiable information will not be retained
This action is irreversible
Data Retention: We do not retain data after account deletion unless required by law, in which case data is kept only for the legally required duration and securely deleted afterward.
